An AI agent uses artificial intelligence to carry out a defined task based on instructions, data and the tools available to it.
What does this mean in practice?
It may answer questions or take part in a process. Its usefulness depends on a clear purpose, reliable sources and appropriately restricted access.
Example use case
A knowledge assistant helps people find answers in selected company materials. It should identify the sources behind its answers and have a defined response when information is missing.
Things to consider
AI outputs can contain errors. Agree which actions require human approval, who can use the agent and what costs its use may generate.
Related terms
See also: Knowledge assistant.
Sources: Microsoft Learn — agents and usage billing, Microsoft Learn — Copilot Studio.