Compare implementation and running costs with the time and effort the process could save. The estimate should be based on your own data.
Which figures do we need?
Record the number of cases per month, current handling time and the expected change after implementation. Include licences, usage charges and exception handling. Recovered time does not always produce a cash saving: it may create more capacity for customers or other tasks. After launch, compare the estimate with actual results.
Related terms
See also: Time calculator.